Posted by: marksimon | December 4, 2008

The Top Resort in the USA, for the second year in a row

Conde Nast came out with their annual readers poll not long ago, and for the second year in a row, Four Seasons Maui was the top resort or hotel in the United States.  It is an incredible honor for our employees because in the end, no matter how fancy the hotel is, you have to deliver on service.  We are going to thank our employees with a special “Mahalo” day in the employee cafeteria, among other things.  With the economy affecting tourism to the islands, it was a great pick-me-up for our managers and staff!

What goes on behind the scenes to get employees pumped up to that performance level is training, and plenty of it.  All in all, we had in excess of 17,000 training hours so far this year, with still more to come.  Add this to the fact that we have over 100 employees who are still with us from opening day 19 years ago and that establishes the base for consistency and depth that every service organization needs to win.

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